Welcome to our frequently asked questions page! We've gotten many of the same questions over and over again in our many years in the limo service business, so we decided to group a few of the most popular ones here on the site for you, in an effort to save you time before you call us to book your limo bus for your next night out or group outing. If your question isn't answered here, have no worries. We have customer service agents on the phones (24 hour) around the clock to answer your questions & book your limo rental! Our courteous agents are always happy to hear from potential and returning clients. Here are our most frequently asked questions:
Q: What areas of Illinois will you be able to transport us to?
We service the entire state, but please note that trips more than fifty miles from Chicago may be subject to an additional fee. Please call us today for full information about renting these special occasions.
Q: Can we smoke on the party bus?
We're sorry, but no. In order to keep our buses in top quality condition, we ask our customers to adhere to our strict non-smoking policy for all limousine rentals. Your chauffeur will be happy to pull over for you anytime you need a pit stop to smoke, use the bathroom, purchase beverages, grab a bite to eat, or any other reason you need them to take you.
Q: Can we drink on the bus?
Of course you can! We are not allowed by law to provide you with alcohol, but you are more than welcome to bring your own. Some of our luxury transportation are stocked with champagne flutes as well.
Q: Can those under 21 years of age come on the buses?
Of course! There are many special occasions that include children that we are perfect for, like birthday parties, proms, Quinceaneras, your wedding and more. If there are going to be people who are under the age of 21, there cannot be any alcohol on the limo party.
Q: I've changed my mind, can I cancel?
If you have confirmed your reservation by either paying a down deposit or paying in full, you cannot cancel your car service reservation. Our limo buses are held for you once you book. You'll have to pay for the limousine service you requested if you use it or not. You also cannot change the date of your reservation. Depending on availability, you may change the time earlier/later or upgrade/downgrade your bus service.
Q: Do we need to clean the bus before we return it to you?
We ask that the party bus rental is returned to us in the same condition that it was received in. We don't expect you to leave the bus spotless, just that the bus rental is treated with respect, courtesy and not trashed.
Q: What if we decide to stay longer?
There are never any additional fees for going over the time that you booked the limo buses for. If you're having a good time in style, we absolutely want you to stay and enjoy yourself! You'll simply continue to be billed at the same hourly rate (in fifteen minute increments) that we agreed to during booking. You only ever pay for the time that you use at drop off. Period.
Q: Can we bring food to snack on?
Go ahead! Most of the limo buses have coolers where you can keep food or drinks cold. Try not to make a mess though, you may end up having to pay a cleaning fee if there's a drastic mess to clean after drop off.
Q: What times of the year are you in operation?
We absolutely operate seven days a week, 365 days a year, with 24 hour phones. That means you can book our services any time of year, any day of the week, and even any time of day! We ask that you try to make your reservations at least two weeks in advance in order to ensure our availability.
Q: I'm ready to book my bus. How do I do it?
All you need to do to ensure the availability of the party limo or bus you desire for you next outing is call us today, we will provide you with a free quote that fits your needs and then you have the option to book your reservation by leaving a deposit over the phone we accept major credit cards. It's that easy. We look forward to doing business with you!
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